Low Cost Sky values your trust and prioritizes your privacy. We want to make you aware of how we collect, use, and disclose your information. Our Privacy Policy outlines the practices regarding information collected when you visit our website or use our services, including booking services accessed through our website or contact centers.

By visiting our website or using any of our services, you agree to the terms of our Privacy Policy and Terms & Conditions.

PERSONAL INFORMATION

Personal Information Collected by Low Cost Sky

Personal Information refers to details that can identify you as an individual. This includes:

• Name
• Postal address
• Telephone number
• Email address
• Credit/debit card details
• Social media account information
• Passport number
• Information required to make a booking, such as dietary preferences or health concerns, as well as points of departure and destination.

If you provide any Personal Information about someone else to us or our service providers, you confirm that you have their consent to do so. By sharing this information, you authorize us to use it according to this Privacy Policy.

How Low Cost Sky Collects Personal Information

We collect your Personal Information and may share it with our service providers. We collect information in the following ways:

• Via Our Services: We gather your information when you subscribe to newsletters, make bookings, or use services through our website.
• Offline: If you contact us via our call centers or customer service, we collect your information offline.
• Via Social Media: We may access your social media details through platforms like Facebook, Instagram, and Twitter, as permitted by applicable laws.

How Low Cost Sky Uses Your Personal Information

We may use your Personal Information for the following purposes:

• To complete and fulfill your booking requests or services, including payment processing and communication related to your booking.
• To respond to your inquiries and fulfill your requests, such as sending promotional newsletters via email.
• To send administrative information regarding our services, changes to terms, or booking policies.
• To send marketing communications tailored to your interests, in compliance with applicable laws.
• To personalize your experience and provide tailored offers.
• To analyze business trends, risks, and prevent fraud.
• To improve our services and marketing efforts by identifying usage trends.
• As necessary to comply with applicable US laws, legal processes, requests from authorities, enforce our terms, protect the rights and safety of our corporate interests, and limit potential damages.

How Your Personal Information Might Be Disclosed

Your information may be shared with:

• Service Providers: We share your information with third-party service providers, whose privacy practices are beyond our control. Please review their privacy policies.
• Parent Company and Subsidiaries: Your information may be shared within Low Cost Sky’s corporate family, as they follow the same privacy policy.
• Travel Suppliers: We provide your information to our travel suppliers, such as hotel providers and other partners, to facilitate the services you book.
• Other Partners: We collaborate with other companies, such as aggregators, travel agencies, and travel insurance providers, to offer services.
• Third-Party Service Providers: We share data with hosting companies, review platforms (like Trustpilot), data analytics companies, payment gateways, customer service providers, email delivery services, and auditors, all of which are bound by confidentiality agreements.

You can control your social media privacy settings and decide whether to share your social media information with us. If you disable these settings, we will not share your data through social media.

OTHER INFORMATION

Other Information refers to details that do not directly identify you, such as:

• Browser and device information
• Data collected through cookies, pixel tags, and analytics technologies
• Geographic location
• Any other aggregated data

Using Cookies: Cookies are small data files stored on your device. They help collect information such as your browser type, time spent on our site, pages visited, and language preference.

Using Pixel Tags: These help track your actions and measure marketing effectiveness, including response rates and usage statistics.

IP Address: This refers to the number assigned to your computer by your internet service provider (ISP). We use your IP address to understand usage patterns, diagnose server issues, and manage services.

Physical Location: We may use your location to provide personalized content and targeted advertisements. You can disable this feature in your device settings.

Information You Provide: You may voluntarily provide preferences regarding communication and special travel requests, such as dietary restrictions or health concerns.

THIRD-PARTY SERVICES

Our Privacy Policy does not apply to third-party services linked to our website, including social media platforms like Facebook or Google. We are not responsible for the data collection or use practices of these platforms.

You can still opt out of marketing communications, but operational messages related to your bookings will continue to be sent.

RETENTION PERIOD

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy. In some cases, we may need to retain your data for a longer period due to legal requirements or government procedures. The retention period is also subject to applicable US laws.